The Family and Community Helpline is where anyone can call to receive assistance in navigating Denver Public Schools. Our goal is to address parent concerns in an efficient and effective manner to ensure excellent customer service. We recognize the importance of being your child’s advocate, and have knowledgeable staff to help you work through any concern that may arise during the school year.
La línea directa para las familias y la comunidad es la línea a la que cualquier persona puede llamar a fin de recibir ayuda para abrirse camino en las Escuelas Públicas de Denver. Nuestra meta es abordar las inquietudes de los padres de una manera eficiente y eficaz, así como también garantizar una excelente atención al cliente. Reconocemos la importancia de abogar por sus hijos y contamos con personal capacitado para ayudarles a abordar cualquier inquietud que pueda surgir durante el año escolar.
If your concern is with a teacher, speak with them first. If you are unable to resolve the issue, contact the school principal. Please remember that school leaders have very full schedules and may not be available to talk with you at your convenience.
Bring notes on what you would like to discuss. Ask for the school’s policy if needed and feel free to ask for clarification on the rules of the school.
Propose solutions, but be open to other ideas. When a solution is reached, make sure everyone understands what they should do next. Practice active listening.
Rephrase what you hear to make sure you understand. One example is to say, “It sounds like what you’re saying is…” By rephrasing what was said, we decrease the chance of a misunderstanding.
We encourage families to work to resolve issues at the school level first. If you cannot come to a positive agreement, please contact the Family Constituency Services department at 720.423.3054.